Customer Engagement & Boarding 

   

Telecare providers will improve their customers’ experience – CX – whilst simultaneously coping with increased customer load. In other words relieving the resourcing load on current customer recruitment and boarding.

Customers include:

  • residents & families

  • care & health referrers

We’ve found that serving health and care professionals as ‘customers’ improves their ability to improve your ‘bottom line’.

We set-up a cloud based customer module ‘in front of’ your telecare system. This is branded with your own identity and has been purpose-built to meet specialised needs of telecare. These embrace customer recruitment, boarding, transacting and self-referring for customers and their families.

We package a complete branded web site plus integrated customer applications – already built in. Remember that your customers are:

(a) residents and families plus

(b) health and care professionals.

This handles your online customer reach, recruitment, on-boarding – through to transactions and support.

Once set-up, your customer engagement & boarding then provides:

*branded customer experience
*self registration / assessment
*services subscription
*product catalogue

*Familiar ‘Forms’ Presentation
*Conditional Logic Guides Rapid Input
*Integration With Other Systems
*Tracking (audit trail)

*live chat
*reservations & scheduling
*multi-vendor market and drop-shipping
*affiliate management
*case management

Customer Support Resourcing

Whilst digital customer on-boarding takes on much of the load, many will require one-to-one help and support from time to time. TeleHealth Central is able to deploy experienced and skilled people to deliver that support in your name:

  • telephone

  • live chat

  • SMS

  • email response

Additionally, our experienced customer relationship personnel are able to make direct and immediate outbound contact with all/individual customers:

  1. urgent or global messages

  2. well-being contact and checks

The latter helps focus your own specialist monitoring and response people on urgent inbound alert and activity telecare triggers.

Find out more about how the service could be quickly implemented and accessed by your organisation – we recommend an interactive video briefing session. Let us know a little bit about yourselves and we will make the necessary arrangements.

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