CUSTOMER ENGAGEMENT & BOARDING
Telecare providers will improve their customers’ experience – CX – whilst simultaneously coping with increased customer load. In other words relieving the resourcing load on current customer recruitment and boarding.
residents & families
care & health referrers
We’ve found that serving health and care professionals as ‘customers’ improves their ability to improve your ‘bottom line’.
We set-up a cloud based customer module ‘in front of’ your telecare system. This is branded with your own identity and has been purpose-built to meet specialised needs of telecare. These embrace customer recruitment, boarding, transacting and self-referring for customers and their families.
We package a complete branded web site plus integrated customer applications – already built in. Remember that your customers are:
(a) residents and families plus
(b) health and care professionals.
This handles your online customer reach, recruitment, on-boarding – through to transactions and support.
Once set-up, your customer engagement & boarding then provides:
*branded customer experience
*self registration / assessment
*Familiar ‘Forms’ Presentation
*Conditional Logic Guides Rapid Input
*Integration With Other Systems
*Tracking (audit trail)
*reservations & scheduling
*multi-vendor market and drop-shipping
Customer Support Resourcing
Whilst digital customer on-boarding takes on much of the load, many will require one-to-one help and support from time to time. TeleHealth Central is able to deploy experienced and skilled people to deliver that support in your name:
Additionally, our experienced customer relationship personnel are able to make direct and immediate outbound contact with all/individual customers:
urgent or global messages
well-being contact and checks
The latter helps focus your own specialist monitoring and response people on urgent inbound alert and activity telecare triggers.
If you would like to find out a lot more and also how the service could be quickly implemented and accessed by your organisation – we recommend an interactive video briefing session. Let us know a little bit about yourselves and we will make the necessary arrangements.
Our portfolio Services are :