HOW IT WORKS

“We unify Providers together with NHS discharge and Primary Care Professionals; in a seamless, cloud-based ecosystem of digital application services.``

THE MODEL

Telehealth as a Service Ecosystem

Diagram Care Relationship management
This diagram is a summary overview of the key elements of the ecosystem, that’s delivered by our integrated platform of combined application services – TeleHealth as a Service.

It also demonstrates the flexibility of deployment and connectivity – including approved 3rd party resourcing:

  • Local Authorities
  • Domiciliary Carers
  • NHS
  • Housing Associations
  • Private Providers
This diagram is a summary overview of the key elements of the ecosystem, that’s delivered by our integrated platform of combined application services – TeleHealth as a Service.

It also demonstrates the flexibility of deployment and connectivity – including approved 3rd party resourcing:

  • Local Authorities
  • Domiciliary Carers
  • NHS
  • Housing Associations
  • Private Providers

THE MODEL

Telehealth as a Service Ecosystem

Diagram Care Relationship management

CORE MODULES

TeleHealth as a Service seamlessly integrates

support for:

Efficient Care Management for Wellbeing
  • Care Assessment & Planning
  • Case Management
  • Networked Carer Support Services
  • Case notes
  • Medication Regimes & Administration
  • Always-On Monitoring
  • Workflow automation
  • Multi-media Cloud Communications
  • 24/7 Data Assimilation & Application
User access and applications interface tailored to user profile and needs
  • Monitoring Response Centre
  • Customers & Families
  • Care provider
  • Management
  • Carers
  • Automated Response Centre
  • Social workers
  • Healthcare Professionals

Enterprise Applications Framework

A suite of integrated, configurable applications - supporting management and operational user tasks plus user engagement:

Care Provider

Business Managers 
Ops & Care Managers 
Team Leaders 
Central & Remote Carers

Health Care Organisations

Hospital DMS | DW2A
Social Services
Pharmacies | GPs
Compliance

Users

Customers
Families
Company HR [employee benefits

Custom Windows on digital resource services

Care relationship management

DIGITAL TOOLS-P.W.A.

Progressive Web Application

We connect and support remote users deploying the same advanced digital tools as companies such as Uber, Spotify and Alibaba. 

Typically these would include:

Carers : Families : Pharmacies : NHS Discharge : Social Worker

.

Custom Windows on digital resource services

Care relationship management

DIGITAL TOOLS-P.W.A.

Progressive Web Application

We connect and support remote users deploying the same advanced digital tools as companies such as Uber, Spotify and Alibaba. 

Typically these would include:

Carers : Families : Pharmacies : NHS Discharge : Social Worker

.

Support Services

Support services would include:
Care Plan Info
Case Notes Input
Rotas
Medication regimes : administering : prescriptions etc.
Resources – expert help : compliance : communication

The above leveraged by workflow automation, including task-schedules, auto-escalation thresholds and triggers.​​

Using PWA technology, our platform supports networked devices – smartphones : tablets :  Pcs/laptops : Netbooks – with the same tools

TASKS

Workflow Automations

Clients are able to deploy customised, rules-based workflow automations. These handling operational tasks including rotas, medication schedules, activity thresholds, event triggers, mentoring calls and so on…

MONITORED EVENTS

Permanently Monitored Health & Well-being

With and without carer in attendance – true ‘blended care’. Advanced devices, such as watches worn by customers and unobtrusively within key areas of homes, ensure well-being around the clock. They continue collecting vital information, even when care givers are present.

Rules-based workflow automation can be configured to determine who is best to initiate, or respond to, interaction between home and service needed. Proactive interaction might concern remote medication or wellbeing. Reactive involving low activity or emergency. Action could range from family check-in call, carer drop in visit, to ‘blue-light response.

Rules-based workflow automation can be configured to determine who is best to initiate, or respond to, interaction between home and service needed. Proactive interaction might concern remote medication or wellbeing. Reactive involving low activity or emergency. Action could range from family check-in call, carer drop in visit, to ‘blue-light response.

Care relationship management

MONITORED EVENTS

Permanently Monitored Health & Well-being

With and without carer in attendance – true ‘blended care’. Advanced devices, such as watches worn by customers and unobtrusively within key areas of homes, ensure well-being around the clock. They continue collecting vital information, even when care givers are present.

Rules-based workflow automation can be configured to determine who is best to initiate, or respond to, interaction between home and service needed. Proactive interaction might concern remote medication or wellbeing. Reactive involving low activity or emergency. Action could range from family check-in call, carer drop in visit, to ‘blue-light response.

Communications

As might be expected from the name, TeleHealth as a Service provides sophisticated communication functionality ‘baked-in’ to users’ application services.

Incoming calls can trigger screen-pops of related records.

In addition to telecomms built right into customer records, clients can also configure more advanced communications services such as chat and video.

Customer Data   Collection 

Continually collected customer data concerning location, activity, personal conditions etc. will become increasingly vital in the delivery of health & care in the community. Resource maximisation and productivity being one answer to escalating costs and skill shortfalls.