TeleHealth as a Service
Income Performances + Stretched resources
Resolving “catch 22”
Many care organisations are almost exclusively focused on operational processes of service delivery
Strategic and ‘commercial’ management, including business development, taking second place or simply being neglected. Leaving them vulnerable to the deadly embrace of rising costs and diminishing returns – paradoxically with growing numbers of customers!
Whilst the groundwork to resolving these issues is being undertaken (see Telecare Transformed), it’s vital to put in place the means of achieving early results of from this.
THERE ARE 2 APPROACHES:
SET UP & TRAINING
TeleHealth Central (TCL) customer applications and digital tools sit behind a comprehensive engagement, on-boarding and transaction front end.
We implement this front-end on your behalf, ensure it carries your brand and values. It is the online interface for both customers and professionals. Bridging the gap between increasingly efficient operations, more valuable services to customers and cost-effectively managing delivery.
As part of implementation, TCL can provide user training, enabling your organisation to initiate and guide the customer journey, optimise income opportunities and deliver valued customer services
SET UP & RESOURCING
We’re also able to manage the ‘customer engagement to fulfilment’ journey – either as interim support or ongoing partnering.
In other words, whilst our client focuses upon essential changes to operational effectiveness, TCL looks after sustainable revenue growth in terms of:
- number of customers
- income per customer
Additionally, these managed services employ cost effective digital marketing and customer on-boarding, adding to operational effectiveness and net income